Terms of service
These terms apply when you book cleaning services from Spotless. Booking a service means you accept them.
Who we are
Spotless provides home and office cleaning services in Ahmedabad. You can reach us on +916353976014.
Booking and confirmation
A booking is a request until we confirm it. We confirm by SMS, WhatsApp or email, and the booking page linked in that message always shows the current status. If we cannot take a booking we will tell you and, where anything has been paid, refund it in full.
Prices
The price shown when you book covers labour, materials and equipment for the service and size you selected. It assumes reasonable access to water and electricity.
If the work turns out to be materially different from what was booked — more rooms, more bathrooms, or a level of soiling that needs substantially more time — our team will tell you the revised price before continuing. You are free to decline, in which case you pay only for work already completed.
Access
Someone aged 18 or over must be available to let the team in at the start and to look over the work at the end. If nobody is available at the booked time and we cannot reach you, we may treat the visit as a no-show and charge a reasonable call-out amount for the wasted trip.
Cancellation and rescheduling
You can cancel a booking free of charge up to the day before your visit, from your booking page. After that the booking page will not cancel it — call us instead, so the team knows not to travel. A cancellation at that point may incur a charge covering the slot we held for you and could not fill. Rescheduling is always possible by calling us.
If you are not happy
Tell the team before they leave, or contact us within 48 hours, and we will return and redo the areas concerned at no extra cost. This is the first remedy we offer; refunds are considered where a redo is not practical.
Things we do not cover
- Moving heavy furniture or appliances
- Working at height beyond a standard step ladder
- Exterior windows above the first floor
- Clearing biohazards, pest infestations or construction debris
- Restoring surfaces already damaged, worn or affected by long-standing stains that cleaning cannot remove
Damage and liability
We take care in your home. If our team damages something through negligence, tell us within 48 hours and we will repair, replace or compensate fairly. Please secure cash, jewellery and fragile valuables before the visit. We are not liable for indirect or consequential loss, and our total liability for any booking is limited to the amount paid for it.
Your information
We collect your name, mobile number, address and any notes you give us, purely to deliver and support the booking. See our privacy policy.
Changes
We may update these terms. The version shown here when you book is the one that applies to that booking.
Governing law
These terms are governed by the laws of India, and the courts of Ahmedabad have exclusive jurisdiction.
Last updated 14 October 2026.